Palace Housekeeping – Best practices

2 days

Program detailed

2 days

Housekeeping Best-Practices

Waxing shoes, Shoe polishing & cleaning
Uniform
Art of Ironing : shirt, trousers with pleats, polo, shorts, t-shirt, underwear, dress, how to press a jacket
Sewing work shop – button, hem
Different type of cleaning products for different surfaces & fabrics – Cleaning Supplies
Cleaning without Guests Onboard
Cleaning with Guests Onboard
How to clean a bathroom ?
How to remove stain from carpet
Bed Making – practical
Eye for details
Public spaces cleaning
Checklists for housekeeping and cabin set up
Equipment maintenance – Laundry procedure – Laundry Label
Laundry & Stain Removal
Linen management (storage & care)
Stain-free technics
In-Cabin Service
VIP Welcoming – Principal
Flower and fruit basket arranging – symmetry, design, greenery, equipment, plant care, cut flower, arranging bouquets
How to check a room ?
Turndown service (dinner)
Room amenities
Unpacking guests belongings

Upcoming dates

ENQUIRE ABOUT THIS COURSE

All the programs

Kids club training

1 to 3 days

Become an expert managing young ages while offering a large range of entertaining and creative activities adapted to the parents expectations.

Fitness & Yoga

1 to 4 days

Add another level of skills to you with Fitness and Yoga courses which will keep our guests to keep in good shape onboard.

Therapeute training

1 to 6 days

If you wish to enhance your skills in massage techniques, this module allows you to acquire specific techniques such as Ayurvedic massage, Californian massage, Balinese massage, Swedish massage, and reflexology.

Interior Manager training

1 to 3 days

This course is a stepping stone for Interior manager willing to develop their management skills so that they can operate effectively on their day-to-day duties.

Barista & Latte Arte

1 day

This module allows crew to learn the luxury barista best-practice. Coffee making & latte art, service & tea protocole, equipment management.

Therapeutic Massages

1 to 4 days

If you wish to enhance your skills in massage techniques, this module allows you to acquire specific techniques such as Ayurvedic massage, Californian massage, Balinese massage, Swedish massage, and reflexology.

Culinary specialties: Vegan, Japanese cuisine, Light Pastry

1 to 6 days

This module allows chefs to develop their specific skills, including modules such as Japanese cuisine (sushi, nigiri, rolls…), molecular cuisine, gastronomy, vegan cuisine, and pastry.

Managerial Attitude

1 to 4 days

Through various role-playing exercises, students with managerial aspirations will learn a range of tools to act as a “modern” manager while motivating, supervising, and providing guidance to their teams. This module also improve communication skills, team-building and how to manage stress.

Introduction to Sommellerie

half day to 2 days

This training will provide the technical skills and tools necessary to fulfill the role of a sommelier. It covers general oenology knowledge, wine bottle opening techniques such as decanting or sabrage, recommendations for food and wine pairing, and cellar management.

Basics of Mixology, Barista, Cigars pairing

half day to 2 days

Depending on the level of client expectations, this training, ranging from half a day to two full days, will cover the key aspects of the bar industry. It includes mastering bar equipment, classic and non-alcoholic cocktails, as well as the art of lighting a cigar.

Art of Silver Service

3 days

Become a knowledgeable expert in table service by refining the standards worthy of a Palace maître d’hôtel. The MOF (Meilleur Ouvrier de France) will teach you how to segment the customer journey in order to master the art of table setting, etiquette, intercultural norms, as well as various techniques of English-style table service with guéridon carving (fish, poultry, meat, etc.).

Grooming Standards

½ day

The art of luxury through appearance and hygiene: personal care, hairstyling, makeup, nail care, clean shaving or beard grooming, overall hygiene, perfume application, tattoo coverage, uniform cleanliness.

Luxury Attitude

½ day

Cultivate a “palace attitude” in luxury hotels and four or five-star establishments. Adopt service postures suitable for high-end or luxury venues. Set the standard for luxury and quality service. Develop empathy, promote smiles, and practice tact and grace. Handle difficult situations with demanding clients.

Immersive program

7 days

This immersive week in a Palace will allow you to acquire all required skills for a career enhancement in the yachting industry. This unique program is relying on operational and academic courses like grooming standards, luxury attitude, housekeeping best practices & art of silver service.

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Passion, Transmission, Excellence, and Discipline are the main values that represent this training institution.

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Développé par Agence IBD Monaco – Copyright 2023

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