Managerial Attitude

1 to 4 days

Program detailed

1 to 4 days

Manager training

Attitudes of a manager, a leader
How to motive your team ? Video recording analysis
How to handle tensions in your crew ? How to remotive a staff ? Effort recognition
KPI (Key Performance Indicator)
Establishing vision, mission and goals
Interior Manual (Suggested contents and how to set it up)
Inventories
Checklists
Standard operating procedures
Guest preference sheets
Pantry book & defect book
Departmental procedures
How to manage the Interior department and sub-departments
Information management systems: contacts, records, systems on the computer
Human Resources: Recruiting: candidate CV analysis, conducting interviews, selection process
Human Resources: SEA (Seaman’s Employment agreement) & Contracts
Human resources: Performance evaluation
Training and development
Review of Health, Safety and Security: HACCP, food safety, Marpol, ISPS, PPE, risk assessment, accidents and near misses, safeguarding

Upcoming dates

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All the programs

Kids club training

1 to 3 days

Become an expert managing young ages while offering a large range of entertaining and creative activities adapted to the parents expectations.

Fitness & Yoga

1 to 4 days

Add another level of skills to you with Fitness and Yoga courses which will keep our guests to keep in good shape onboard.

Therapeute training

1 to 6 days

If you wish to enhance your skills in massage techniques, this module allows you to acquire specific techniques such as Ayurvedic massage, Californian massage, Balinese massage, Swedish massage, and reflexology.

Interior Manager training

1 to 3 days

This course is a stepping stone for Interior manager willing to develop their management skills so that they can operate effectively on their day-to-day duties.

Barista & Latte Arte

1 day

This module allows crew to learn the luxury barista best-practice. Coffee making & latte art, service & tea protocole, equipment management.

Therapeutic Massages

1 to 4 days

If you wish to enhance your skills in massage techniques, this module allows you to acquire specific techniques such as Ayurvedic massage, Californian massage, Balinese massage, Swedish massage, and reflexology.

Culinary specialties: Vegan, Japanese cuisine, Light Pastry

1 to 6 days

This module allows chefs to develop their specific skills, including modules such as Japanese cuisine (sushi, nigiri, rolls…), molecular cuisine, gastronomy, vegan cuisine, and pastry.

Introduction to Sommellerie

half day to 2 days

This training will provide the technical skills and tools necessary to fulfill the role of a sommelier. It covers general oenology knowledge, wine bottle opening techniques such as decanting or sabrage, recommendations for food and wine pairing, and cellar management.

Basics of Mixology, Barista, Cigars pairing

half day to 2 days

Depending on the level of client expectations, this training, ranging from half a day to two full days, will cover the key aspects of the bar industry. It includes mastering bar equipment, classic and non-alcoholic cocktails, as well as the art of lighting a cigar.

Palace Housekeeping – Best practices

2 days

This training will enable you to expand your skills as a housekeeper and adapt them to the expectations of demanding clientele. Topics covered include cleaning various spaces and surfaces, ironing, sewing, linen management, creating VIP setups, mastering the art of floral arrangements, and implementing checklist controls.

Art of Silver Service

3 days

Become a knowledgeable expert in table service by refining the standards worthy of a Palace maître d’hôtel. The MOF (Meilleur Ouvrier de France) will teach you how to segment the customer journey in order to master the art of table setting, etiquette, intercultural norms, as well as various techniques of English-style table service with guéridon carving (fish, poultry, meat, etc.).

Grooming Standards

½ day

The art of luxury through appearance and hygiene: personal care, hairstyling, makeup, nail care, clean shaving or beard grooming, overall hygiene, perfume application, tattoo coverage, uniform cleanliness.

Luxury Attitude

½ day

Cultivate a “palace attitude” in luxury hotels and four or five-star establishments. Adopt service postures suitable for high-end or luxury venues. Set the standard for luxury and quality service. Develop empathy, promote smiles, and practice tact and grace. Handle difficult situations with demanding clients.

Immersive program

7 days

This immersive week in a Palace will allow you to acquire all required skills for a career enhancement in the yachting industry. This unique program is relying on operational and academic courses like grooming standards, luxury attitude, housekeeping best practices & art of silver service.

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Passion, Transmission, Excellence, and Discipline are the main values that represent this training institution.

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Développé par Agence IBD Monaco – Copyright 2023

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